Rock10 Posted April 16, 2021 Share Posted April 16, 2021 Have any of you had experience with this website? We ordered some brake parts over a week ago and can't get any info on when or if they shipped. Thanks Link to comment Share on other sites More sharing options...
neil morse Posted April 16, 2021 Share Posted April 16, 2021 Yes, Cars, Inc. in New Jersey. I have bought a bunch of things from them over several years and never had a problem. 4 Link to comment Share on other sites More sharing options...
Rock10 Posted April 16, 2021 Author Share Posted April 16, 2021 16 minutes ago, neil morse said: Yes, Cars, Inc. in New Jersey. I have bought a bunch of things from them over several years and never had a problem. OK. Thanks. Must just be busy. Link to comment Share on other sites More sharing options...
NC-car-guy Posted April 16, 2021 Share Posted April 16, 2021 I've never had an issue. I think when you order online there's a separate box for putting your email in to receive shipping updates. 1 Link to comment Share on other sites More sharing options...
ILIKECARS53 Posted April 16, 2021 Share Posted April 16, 2021 Have been dealing with them for twenty years, never an issue. Link to comment Share on other sites More sharing options...
Rock10 Posted April 16, 2021 Author Share Posted April 16, 2021 18 minutes ago, NC-car-guy said: I've never had an issue. I think when you order online there's a separate box for putting your email in to receive shipping updates. I'll check that. It's been 2 weeks. Is that normal? Link to comment Share on other sites More sharing options...
NC-car-guy Posted April 16, 2021 Share Posted April 16, 2021 1 hour ago, Rock10 said: I'll check that. It's been 2 weeks. Is that normal? No. I'd call/email them. 2 Link to comment Share on other sites More sharing options...
kingrudy Posted April 17, 2021 Share Posted April 17, 2021 Have been dealing with them for the past ten years. Nice folks with reasonable shipping. My last order was a bit slow, but it wasn't an emergency. 1 Link to comment Share on other sites More sharing options...
Rock10 Posted April 17, 2021 Author Share Posted April 17, 2021 My brother placed the order. Has emailed several times and tried to call again today. No answer. Link to comment Share on other sites More sharing options...
95Cardinal Posted April 17, 2021 Share Posted April 17, 2021 I've also been purchasing from CARS for years with good results. Their business hours are 8:30 am - 5:00 pm, Mon-Fri. 2 Link to comment Share on other sites More sharing options...
cmm Posted April 20, 2021 Share Posted April 20, 2021 I sent two front shocks from my 38 buick for rebuilding, paid up front, they called to tell me one was not rebuildable, the other one was. This was in September, after a few calls, I am still waiting for the one shock that was rebuildable, a refund or an answer from CARS. I now try not to buy from them. I am using other sources, because of this shock incident, they have lost some bigger orders from me. I also ordered front interior kick panels for my 56 buick and the ones they sent did not resemble the ones in their picture, had to send them back. Link to comment Share on other sites More sharing options...
Rock10 Posted April 20, 2021 Author Share Posted April 20, 2021 We heard from them yesterday. They where waiting for one part to ship the whole order, so we asked them the ship what they had. Should have them in a few days. 1 Link to comment Share on other sites More sharing options...
Mark Shaw Posted April 20, 2021 Share Posted April 20, 2021 (edited) 4 hours ago, Rock10 said: We heard from them yesterday. They where waiting for one part to ship the whole order, so we asked them the ship what they had. Should have them in a few days. I had the same experience with a set of brakes. They don't bother to notify you when some of your order is on back order to them. Not the best customer service in my opinion. Edited April 20, 2021 by Mark Shaw (see edit history) 1 Link to comment Share on other sites More sharing options...
Rock10 Posted April 20, 2021 Author Share Posted April 20, 2021 55 minutes ago, Mark Shaw said: I had the same experience with a set of brakes. They don't bother to notify you when some of your order is on back order to them. Not the best customer service in my opinion. If that's the only problem, I can live with it. Link to comment Share on other sites More sharing options...
George Bitcon Posted November 25, 2021 Share Posted November 25, 2021 I ordered nearly $4000US worth of parts to be sent to Australia. Did this in early August and numerous emails and a phone call later I still have no parts and don't even know if they have been sent. Won't return my emails. Does anybody live in the vicinity of Neshanic Station that is going to CARS anytime soon? Link to comment Share on other sites More sharing options...
Morgan Wright Posted November 25, 2021 Share Posted November 25, 2021 3 years ago I had fantastic service from them. They sent me a new style clutch pressure plate, clutch pad, and all bearings and seals, for my 1940 Buick Special. Ran like a top after. 1 Link to comment Share on other sites More sharing options...
Rock10 Posted November 25, 2021 Author Share Posted November 25, 2021 We had some problems with them this summer. Eventually got the parts after numerous contacts. Bad customer service, but we did get our stuff. Bob's is much better. 1 Link to comment Share on other sites More sharing options...
likeold Posted November 25, 2021 Share Posted November 25, 2021 On 4/16/2021 at 1:25 PM, Rock10 said: I'll check that. It's been 2 weeks. Is that normal? Two weeks is long, I get my stuff in 2 days from them. I always call ahead and make sure they have the parts in stock before I place my order. I'm surprised they don't pick up the phone for you, I just talked with them yesterday. 1 Link to comment Share on other sites More sharing options...
kingrudy Posted November 25, 2021 Share Posted November 25, 2021 I have dealt with them for the past 12 years and have never had a problem. Always had good communication and fast service. Sorry to hear of your problems. 1 Link to comment Share on other sites More sharing options...
Matt Harwood Posted November 25, 2021 Share Posted November 25, 2021 I think they're short staffed and struggling to keep up, like many businesses. Best to give them a call. We ordered a few parts and three weeks later had not received them. We called and they said, "Oh, yes, those are going out today!" Obviously they forgot or lost the order and the reminder phone call got them going. I didn't press them on it, we both knew what was going on, and eventually I got my parts. 1 Link to comment Share on other sites More sharing options...
1939_Buick Posted November 25, 2021 Share Posted November 25, 2021 17 hours ago, George Bitcon said: I ordered nearly $4000US worth of parts to be sent to Australia. Did this in early August and numerous emails and a phone call later I still have no parts and don't even know if they have been sent. Won't return my emails. Does anybody live in the vicinity of Neshanic Station that is going to CARS anytime soon? Shipping and even postal mail from USA to AU is very slow/delayed at this time. Worth a phone call to them to determine if they have shipped out Have you paid? Credit card? Could dispute the charge if it goes really bad. Link to comment Share on other sites More sharing options...
George Bitcon Posted November 25, 2021 Share Posted November 25, 2021 46 minutes ago, Matt Harwood said: I think they're short staffed and struggling to keep up, like many businesses. Best to give them a call. We ordered a few parts and three weeks later had not received them. We called and they said, "Oh, yes, those are going out today!" Obviously they forgot or lost the order and the reminder phone call got them going. I didn't press them on it, we both knew what was going on, and eventually I got my parts. Funny, they said the same thing to me 6 weeks ago - back order part had just arrived! 1 Link to comment Share on other sites More sharing options...
George Bitcon Posted November 25, 2021 Share Posted November 25, 2021 11 minutes ago, 1939_Buick said: Shipping and even postal mail from USA to AU is very slow/delayed at this time. Worth a phone call to them to determine if they have shipped out Have you paid? Credit card? Could dispute the charge if it goes really bad. I get that there are delays at the moment, Aust. Post never stops telling us. Problem is I have paid (bank transfer - it was 5% off) and I can't seem to get them to answer the phone.... . Link to comment Share on other sites More sharing options...
George Bitcon Posted November 25, 2021 Share Posted November 25, 2021 Of course, I've just realised it's Thanksgiving holiday in the US, so they won't be open...... 2 Link to comment Share on other sites More sharing options...
Fireball8man Posted November 26, 2021 Share Posted November 26, 2021 Ordered parts and received parts from CARS, Inc. for over twenty (20) years with almost no problems or issues. I had one (1) problem a few years ago regarding a front rubber floor mat; the item was returned with a return label created and sent from CARS to be returned and I was refunded. Recently, over the past several months, most American small businesses and shipping companies are having labor and staffing issues. My mother always said to me, 'all good things come to those that wait.' Link to comment Share on other sites More sharing options...
Larry Schramm Posted December 2, 2021 Share Posted December 2, 2021 I just sent some parts to Australia at a discounted price through FedEx, but it was still very expensive in my world of pricing. It was a 25 pound package of cast iron parts. Bad news that is was expensive, but the good news is that it arrived about 5 days after being shipped. I had heard about USPS/ Australia Post about packages not getting through so choked and sent FedEx. Service was good. 2 Link to comment Share on other sites More sharing options...
Jolly_John Posted December 2, 2021 Share Posted December 2, 2021 "Slow" may not be the word for some of the U.S.P.S. service, guys. I was going to ship a small package via U.S.P.S. to a BUICK guy in Australia a couple of days ago. I couldn't get the U.S.P.S. website to show me any pricing other than Express Mail (which cost was out of sight). Thought I was screwing something up, so I checked at our local P.O. The folks there informed that on September 3, 2021, the U.S.P.S. suspended most overseas deliveries to 21 specific countries, including Australia and New Zealand. They will only accept Express Mail packages, and thin letter envelopes for delivery.....none of the other, cheaper package services are available. While the suspension was termed "temporary", there's no date for resumption of full U.S.P.S. service to these countries known. John 2 Link to comment Share on other sites More sharing options...
Larry Schramm Posted December 2, 2021 Share Posted December 2, 2021 (edited) Maybe this is why no packages are going out of the west coast. Edited December 2, 2021 by Larry Schramm (see edit history) 1 Link to comment Share on other sites More sharing options...
likeold Posted December 2, 2021 Share Posted December 2, 2021 Well I guess I need to change my story. I ordered A few things about a week ago and they and they still haven't processed it let alone ship it. I called them and they said they're buried because of lack of help and they're behind on 400 orders. Now I wished I hadn't taken out my windshield as I need a new rubber seal hopefully it comes soon. 1 Link to comment Share on other sites More sharing options...
Rock10 Posted December 2, 2021 Author Share Posted December 2, 2021 Yeah, that was kinda our experience. Can you get it from Bob's and cancel? Link to comment Share on other sites More sharing options...
Brian_Heil Posted December 2, 2021 Share Posted December 2, 2021 16 hours ago, Jolly_John said: "Slow" may not be the word for some of the U.S.P.S. service, guys. I was going to ship a small package via U.S.P.S. to a BUICK guy in Australia a couple of days ago. I couldn't get the U.S.P.S. website to show me Ditto Jolly John’s comments. My wife runs an online business. Ships every day. The USPS will only ship via the expensive Priority service overseas. Arm and a Leg. And, they ‘temporary’ raised those rates for the Holidays. Link to comment Share on other sites More sharing options...
likeold Posted December 5, 2021 Share Posted December 5, 2021 So out of the blue my parts show up, I have an account and I've been watching the website and it still shows pending, I was supposed to get a notification and tracking information but it never happened, got my windshield seal and center post which is all good but my rubber grommets for the back bumper are wrong, oh well I will be calling them tomorrow. 1 Link to comment Share on other sites More sharing options...
likeold Posted December 7, 2021 Share Posted December 7, 2021 Not having fun with Buickparts.com they sent me the wrong parts and there customer service really stinks, I have to pay shipping back even though they sent me the wrong parts, hopefully they don't whack me for a restocking fee also, I'm not happy. Bob's here I come. 1 Link to comment Share on other sites More sharing options...
EmTee Posted December 8, 2021 Share Posted December 8, 2021 I just received the order I placed a couple of weeks ago (some wheel bolts). Everything came as ordered, though took a little longer than previously. That seems to confirm they're swamped with orders to fill... FWIW, I have ordered from them probably 4 or 5 times over the last couple of years with no issues, so hopefully the current situation is temporary. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now