Has anybody had a bad experience

[Guest]

I called this Co 3 times to correct a problem,and to no avail was it solved ...Had to cAll credit co to solve the problem,,,, The problem is ,,, That i ordered a fuel pump and on the next day i found that the fuel sending unit within the gas tank had a rusted gas pipe,, so i called the co to cancell order, and asked to make shure that the pump was not shipped and was told it was not,, when i recieved my credit card bill ,, there was this charge , and called 3 times and was told each time that someone would call me back to correct this problem 6times i called after that and noone called back.. to bad for them cause i spent 2.000 with other companys,,, the vender was Kanter Auto products ,, anybody else out there with a bad experience????<B>null</B>

[Guest AWBE]

Bought things from them on 3 different occasions and have had no problems. They are a tad higher than CARS or Buick Specialist,though.

[Guest]

I have also bought many items before too such as a complete brake overhaul kit and many oter parts ,,, still cant belive the runaround i have had from them.. also agree with thetre prices are a tad high ,, that is why i have bought from ,other venders Thanks for your reply

[Guest scott mich bca # 6619]

Kanter may have good parts, but they are a bit on the expensive side.<P>They have a lot of overhead: 4 color catalog, lots of advertising.<P>I have heard stories at my local Buick Club Chapter about them charging your credit card when you place the order, and sometimes not shipping for weeks. Problems with credits and returns also.<P>Different business philosophies... Some merchants would rather charge your card right away, rather than risk it not going through, if they special order something for you, and it takes a while to come in.<P>Call your credit card company. They more than often side with the consumer. I know, I am a credit card merchant.<P>I would call Kanter first, and request a return authorization first. If they don't comply, then call your credit card company.<BR>They will side with you.<P>I have had much success with Buick Specialists, now called Buick World. Deal with Jim Macey and you will have no problems.<P>Scott Mich<BR>Assistant Director<BR>Chicagoland Chapter<BR>1955-76C<BR>1959 Olds SS-88

[Guest John Chapman]

Scott is absolutely correct.<P>I've posted on the subject of using credit cards and making the credit card company earn their money. Always use a credit card for mail order/internet purchases. If the goods don't show or are not what was ordered/promised, etc, the card company will settle the issue for you. See the back of your monthly card statement for the required procedures.<P>Happy holidays,<P>JMC

[Guest Skyking]

John, I took your advice on an issue a while back and it worked!

[Podster]

So Nino,<BR>Is everything resolved? If not, why don't you call them up and mention that you have discussed their business practices on the BCA website, and you would love to leave a final reply that everything has been cleared up.