As Barney said, it is a plastic piece that is broken. The same thing happened to me about five years ago. I managed to get the piece out, a little difficut because you can't see the piece at all. It was all done by feel. All I needed was a philips head screw driver and a whole lot of patience. Once I got the piece out, I gave it to a friend who owned a machine shop. He drilled a hole through the plastic piece. inserted a rod. and covered the break with a, what he called, a stronger than steel apoxie, . As I said, it has been five years, and so far, so good. I'm pretty sure that my piece broke because my car was not on level ground when I was trying to get the tonneau in the up right position. I tried to force it and the plastic piece broke in two. It states in the owners manual to make sure the car is on level ground when raising or lowering the tonneau. I have been very carefull since. Good luck, Frank