Hate to do this, but another anti-CARS rant

[Aaron65]

Just a warning, but don't shop at CARS. I had my front lever shocks for my '53 rebuilt there. One was fine, the other's weld broke between the two arms as I was installing it on the car. They took it back and redid it. The second time, it came back with the arms bent so badly I couldn't install it. I called CARS and they tried to tell me my car was bent, even though the shock was noticeably different from the other one they rebuilt. The other one would fit fine on both sides. After some hemming and hawing on the phone, I decided to take the shock to my machine shop to have it fixed, which they did, for 50 dollars. To CARS' credit, they did offer to send it back, but by this point I had little faith in their rebuilder to get the job done correctly. My machine shop said they had to break the weld, bend the arms and reweld it. I explained to CARS that I was doing this, and asked ahead of time for a 25 dollar credit on my credit card to cover the repair. They said they would get the money from the rebuilder. Time passes...no credit. I finally called and they said the rebuilder refused to credit them. No call to me at all. The operator asked the owner about a refund and the owner refused because I had gone through my own channel (which I understand even though I had discussed it with the operator beforehand). So, I will take my business for my two Buicks elsewhere, because a measly 25 bucks was too much to offer a guy who had his immobile car blocking half his garage for over a month. Smart move. Just a heads up...take it how you will. See the attachment for a shock comparison...the bad one's on the right.

[Aaron65]

Oops...forgot to attach...

[Guest BJM]

My problem with CARS has always been their poor customer service on gettings orders right and followup if something is wrong but it appears they tried to get your order/request right and communicated with you to get it resolved, they just made a business decision that they couldn't do anything more.

[Aaron65]

Oh I agree...but my problem is that they told me that the 25 dollar credit would work, or at least led me to believe it would...and then it never happened and they never told me why...up until that point it was more of an inconvenience and believing the rebuilder rather than me about the shape of the shock. It took several phone calls to convince them that the problem was with the shock and not my car...

[96roadmaster]

I've had similar issues before, but they've always come through and made it right. Last week though I received an order with a part MISSING in there. I called promptly, raised hell and they kept swearing that it was in the box when shipped <img src="http://forums.aaca.org/images/graemlins/mad.gif" alt="" />

Due to the minor cost of the part I just gave up, since it's not worth my time. I'll only look to them in the future for parts I can't find elsewhere.

[Guest my3buicks]

I avoid ordering from them like the plague.

[imported_buick5563]

Personally, I have never had any problems with them, and I've ordered alot of things for 3 different Buicks from them. They have more stuff for more of a range of Buicks than Bob's and WAY better customer service (and parts) than Buick World. Even though you are talking about their customer service, it was a third party rebuilder. At least Kanter rebuilds "in house".

I do think from an ordering standpoint their order takers are hit and miss. The English dude is good.

Mike