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BEWARE OF BUICK WORLD


Guest AWBE
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Guest AWBE

I ORDERED $800 (+-) of rubber from them at Thanksgiving. They charged my credit card right away and sent most of it after the first of the year, showing the rest of it "backordered". After must hollering on my part they got the last to me about the middle of April. I ordered a rebuilt power steering pump about the 1st of the year and it eas the latter part of March when I got it. They charged my credit card for it and a "Core Charge" the first of the year. I sent the old pump back for my refund in the latter part of March---I still haven't gotten the refund. I sent this back at the same time I sent a return to CARS INC.,---Cars cedited my credit card on April 4th--- nothing yet from Buick World. They talk a good line and give all kinds of excuses but I have had it with them-----I sttongly recommend CARS, Bob's Automobilia , and Classic Buicks---they have furnished me with good merchandise promptly

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From past postings you are aware that Buick World used to be Buick Specialist and got bought. The new guys have one hell of a job documenting parts from some 10+ warehouses.<P>I'm going to wait for the dust to settle and wait for their catalog to come out. <P>Previous postings stated good things about Buick World and that they have TONS of inventory to go through and to be patient.<P>I understand your frustration and where you are coming from being caught in the middle of it all.

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Guest AWBE

All my concerns and frustrations have been explained to Jim----but nothing happens except a bunch of smooth talk. All I want now is the refund of my core charge on the power steering pump that they received about the first of April. I talked to Jim about it on April 26 on he said he would "check it out". I don't care how many parts they have or how much problem it is to catalog them----they're giving p.p. service.They're not too busy to not charge your credit card the minute they receive the order-and then wait weeks or even months before they ship it. CARS has not been charging my card until the day they ship.( This goes for Bob's, and Classic Buicks, also) I am really one unhappy camper about this.

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Look at your order AWBE and if it's like the last few orders I received (late), NOTHING was shipped from Kent WA. I am convinced that these jokers have no warehouses or even any parts! They have no parts in stock and no credit...they take your credit card money and buy from other vendors/suppliers/manufacturers who then ships it to you. This is like a pyramid scheme and someone is going to get screwed...be glad you got your parts, but don't hold your breath on that core refund ( the money is already spent!! )<BR>Willie<p>[ 05-08-2002: Message edited by: old-tank ]

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I hate to see someone get trashed like this. Buick World does have a large inventory. I have seem about half of it. It is mostly used parts. If you think anyone keeps an inventory of all the rubber for all Buicks you are not aware how the industry works. Everyone buys from a few suppliers. The guys have sorted through 20 storage sites and have another 18 yet to unload & inventory. It is a huge task. The previous management left them a big mess to sort through. That doesn't excuse them from not refunding promptly. That being said, I know Jim, Gibb & Richard, and I don't believe that they are pocketing money and not taking care of business. Once they have sorted out what they have, you will be amazed at the treasure trove of nice old Buick parts. If you drive them out of business before they get their feet under them, most of these parts will probably be lost forever to a dump somewhere. These guys have a huge financial reason to make this work. Give them a break and also a try.

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I've been giving them breaks since before Thanksgiving. 5 Weeks is a little strong to send me a refund on my power steering pump core---particularly when they charge my card immediately and than take 3 months to get me the pump. I guess I'm more teed off about the $15.00 UPS charge I wasted sending it back rather than the $85.00 dollar refund they seem to be going to screw me out of. I am a businessman, myself----if they can't be better bussinessmen than they are, they need to be put out of business.

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AWBE;<BR>Some years ago, I experienced some problems with getting the correct parts from Buick Specialist. They showed no concern after demonstrating to them that the Buick mechanical parts they were selling me were not suited for the intended purpose (These were Dynaflow seals). I ended up getting the correct parts elsewhere.<P>AK Buickman

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AWBE,<BR>I have spent well over 5K with Buick Specialists in the last couple of years. <BR>I have never had a problem and yes some things were drop shipped to me. But I dont expect them to carry every part for my 1950 Buick engine in stock.<BR>Dealing with Jim and Gib has been nothing but a pleasure.<BR>Call Jim back, tell him your mad and ask for some help.

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AWBE, I understand your anger, I'd be upset too if what you claim is happening is actually happening. There are always 2 sides to every story and the truth is usually somewhere between the 2. Trashing someone's reputation here in this forum where they probably aren't even aware it is taking place is just plain unfair. I know these guys personally and what you claim just doesn't jibe with what I know about them. I am going out there today and I will talk to Jim about your rant. I have no personal stake in their business, I just see 3 guys trying to make a go at providing nice Buick parts to us hobbists. They definately seem to be very interested in customer service. I like others posting here have bought from them since they bought out The Buick Specialist's stock and have come away perfectly happy. No business is going to have 100% happy customers. My suggestion to give them a break and a try was directed to other readers of this forum. Obviously you have made up your mind.<P>AK Buickman, these guys bought out the stock of Buick Specialist. They are not Buick Specialist. This company is under new management so any complaints you had with Buick Specialist is moot.

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Greg,<BR>AWBE's complaints appear pretty clear cut. He says that Buick World charged his credit card immediately for his full order but didn't ship things for weeks or longer. <P>He also says he returned a core and Buick World has delayed crediting his credit card for the core deposit that they charged immediately.<P>Both these items are factual matters. They are either true or they aren't. If they are true then Buick World and/or it's suppliers are guilty of bad business practices and bringing that to light on this forum is both correct and proper.<P>If Buick World can show that it didn't charge until shipped and that it promptly returned a core deposit when the core was received, then apologies would be owed. Until that happens the facts as stated should be accepted.<P>Screwing around with peoples money and credit cards is one of the quickest ways to get a bad reputation.

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John,<P>Just because something is stated doesn't make it a fact. I will reserve judgement until I hear Buick World's side. They probably aren't even aware this discussion is taking place, much less have an opportunity to respond. One sided b****ing doesn't make a coherant argument in my opinion.

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Yeller--- Here are the facts---On January 4, 2003 , Buick World charged my credit card $266.50 for a power steering pump ($175) and a core charge ($75). After a reasonable period (2 weeks ) I 1nquired about when I might get it. I got some kind of song and dance on this occassion as I did on 2 other times until I got the pump on March 13th or 14th--( that is 2 1/2 months AFTER my credit card was charged). I returned the core on March 29th (UPS) and according to UPS it was delivered on April 4 , at 4:24 pm, signed for by Madrid. That was 36 days ago---I have asked Jim about my refund twice and he said he would check it out. These people may be personal friends of yours but the are very slipshod in the handling of their business. I will not deal with them again. And that also is a fact!!!!! I also resent the H@ll out of your intimation that I am not telling the truth.

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Well Greg, that last message from AWBE sounds pretty coherent to me. Dates, amounts and names. Sounds like he tried to work it out with BW with little statisfaction so finally he sounded off here.<BR>I wouldn't have been nearly as patient.<P>You are friends with the folks at BW so take this to them. See if they dispute the dates, amounts and names. Until then and with no evidence to the contrary, I believe you should accept a fellow BCA members account of the dates, amounts and names. I can't see any reason for him to lie. And if he were lying and got caught it would be horribly embarassing.<P>And if BW is so great on Buicks why don't they monitor this site from time to time? Then they would know what was being said about them.

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Greg,<P>I think that you are out of bounds for implying that AWBE is not telling the full story when you have no first hand knowledge of the facts of his case.<P>It is your opinionated postings, not his attempts to document his case, that I find inappropriate for this board.

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Whoa, chill. I was defending people I see attacked one sided here. I was very careful not to call anyone a liar. I merely stated that here are 2 sides to every story and the truth is usually in between. We have only heard one side. It is clear that AWBE is frustrated and has given up trying to resolve this problem. I volunteered to talk to Buick World to help him resolve the problem as I think that there is a reason why this has gotten to this point. It may not even be a good reason but I don't know that, nor does anyone else, but I was willing to help mediate the situation. It is apparrent to me that AWBE is getting his $85 worth of satisfaction by his complaint he registered here. Therefore he has gotten his money's worth in my opinion and I wash my hands of it. Geesh, ya try to help some people...I will not be posting further on this topic.

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"It is apparrent to me that AWBE is getting his $85 worth of satisfaction by his complaint he registered here."<P>as john tuttorro says in 'O Brother, Where Art Thou?' "That don't make no sense at all!"<P>in no way has awbe been credited his $85.<BR>maybe from this post some people will choose not to buy from buick world, in a sense maybe they LOST $85, but in no way has awbe been credited. as i see all Awbe is doing is making his experience with these people known to warn other buick enthusiasts. <P>i'm not trying to continue an argument, i just would like to put my 2 centsin. <P>i have to agree with john and yellowlark.<P>i'm fairly a newbie, but i find it very inappropriate to insenuate that awbe is not telling the truth. like john said, there really is no reason for awbe to lie.<BR>if buickworld are such buick parts dealers it should be a given that they would register to this forum from day one. (and other buick forums for that matter) then they could respond to awbe and what not. that right there doesn't make much sense to me. <BR>and to charge someone's credit card before they ship is very unprofessional, especially if they won't credit the person's account upon the arrival of the core. it as easy to credit a card as it is to charge it. it's not rocket science and does not take any longer in terms of the amount of time.<BR>i work in a high-end stereo shop and we charge the very day we ship - period. not before, not after. and when we get a return. we type in the numbers for the credit as soon as we receive the undamaged item.<P>on that note, this could be one unfortunate incident that has turned for the worse for both Awbe and Buick World, but his post isn't the first complaint i've seen here about Buick World from other users.<P>just my humble opinion.<P>-will

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Guest scott mich bca # 6619

I have also spent thousands of dollars at Buick Specialists.<P>I do consider Jim to be a friend and trust him.<P>Bad business practices were followed in the past. The business has been sold, and hopefuly they will turn over a new leaf.<P>I have been promised this.<P>I have had problems with parts, shipments, and credits in the past.<P>The parts, and shipments were more quickly corrected, then the credits.<P>(Credits to take a few days to a week to appear on your account) However this does not stop the vender from faxing you a copy of the credit the day it was issued!<P>The problems have always been straightened out though. Sometimes after many calls.<P>Jim has told me that they are trying to do everything right since they took over in January.<P>They do have a tremendous task at hand.<P>I don't like to see someone get trashed, so I called BW on Friday, to tell them about what is being said in this forum.<P>They (Gib) told me they would look into this.<P>I also know Joe Miller, and have no reason to doubt what he is stating.<P>Given BW's past experisnce, I would tend to lean toward Joe's story at this time.<P>Buick World told me they would look into this matter and respond.<P>Let's wait and see exactly what they do before we pass judgement.<P>I would think it would be in their best interest to clear up this matter, and state so.. right here.<P>Anything else to the contrary would just reienforce Joe's story.<P>Scott Mich

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