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shart

Trouble receiving an email confirmation

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I made a reservation by phone on July 3rd this year. I called ITG, International Hotels Group on July 8. They are apparently the owners of the Strongsville location. The called Holiday Inn Strongsville and spoke to management while I was on hold. When they returned to the phone they stated because it was more than one year before the first day of my reservation their system was unable to email me a confirmation. I called the hotel directly and spoke to Frank at the front desk on July 30 asking for him to email me a reservation. He stated he would. I repeated my email address to Frank to ensure he had it correct. He stated it would be four hours for their system to email me. I checked my email and spam folder multiple times. No email. I waited 28 hours before the next call today, 7-31 and spoke to Frank again. He assured me the email was sent. He said he would use his own company email address to send the confirmation to me directly. I again repeated my email address character by character to make sure he understood it. It is now 625P 7-31. No confirmation received. Has anyone else had this problem with the hotel and how did they solve it? Tomorrow I will call and speak to a manager unless someone on this forum knows the name of our primary contact at this hotel. I'm not comfortable having only a confirmation number. I require more proof of my reservation then one number. Thanks in advance for any reasonable and intelligent suggestions. What me worry? YES, that's me. I have to be sure!  Thanks!

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Steve, I don't have a confirmation #, I think she said would email after August 14th, it doesn't make sense to me either,

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I just called the hotel and got my confirmation #, she also added my IHG # so now I can see my reservation online. Early registration before the 365 days could not get confirmation # in email. 

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