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LostBoy

Parts from CARS, Inc

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Ordered some parts for the first time from cars inc. 18 days later status still shows printed whatever that means. Last few emails have went unanswered. Are they usually slow? And does anyone know of a phone number I can't find one on their website. I have parts waiting at a shop across the country to be restored I never imagined such a shipping time

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I realize not every place runs like amazon. But I think most people have a built in assumption that if a site has a product for sale it would ship say in a week. How long does it take to put an item in a box. And it's pretty hard to ask how long shipping time is for a business who doesn't give out its phone number

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Ok so I'm an idiot the number is at the top I missed it and it's not on the contact page. Apologies

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We've used CARS for year with never any problems. Not overnight delivery but seldom more than a week. Maybe you ordered parts they had to outsource?

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Depending on what you ordered they may not have the part in stock.

 

In that case they have to have it drop shipped to you.

 

I had that issue with a washer bottle for my 64.  It took about a month cause they had to get it from someplace.

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I have used them for about every part for the rebuild.  They arent the best at letting you know the status of an order.  I ordered some stuff and they held the order for two weeks because of one item that was on back order.  I rarely got tracking info and most times when I did it was the day before the part arrived.

 

When things are on backorder they dont tell you, I waited two weeks for my seatbelts.  They had to be made, I had no problem with the delay its the not knowing that it is delayed.  Every order gets to 'Printed' and never anything more.

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I hear you ,it is the communication. You can't get these parts just anywhere so of course you will wait if need be.

Get this one. This spring I ordered a tool from eastwood then forgot about it 3 months later I get an email to review the tool. Now i'm upset and call in and the tool is back ordered with no idea of when it's coming in and not one heads up from the company

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They could hold your entire order if one item is on backorder. 

I learned this the hard way after 4 weeks.

 

Tell them to ship what they have when you place the order.

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Sorry if I crossed a line I didn't know they were advetizer I didn't know we were not suppose to comment on experiences buying parts associated with rivieras. Not even trying to be negative just seeing if it was a normal process what was happening. Also a reason I didn't know I was crossing some line was that I have read many threads on this forum about shopping experiences so I kinda even thought it was supported to do so.

So apologies if I offended anyone and I will make sure my customer reviews are left somewhere else

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I thought the forum was an unbiased (un-sponsored) conversation for Riv guys. I don't think LostBoy's comment was out of line or derogatory. Rather, it was an observation that relates to a lot of us. How is it that we cannot make comments about CARS yet OPGI gets regularly roasted on this forum? PRL

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On second thought such threads should be allowed. Not everyone has been around for years and years. So this common knowledge about this or any vendor sopporter of roa or not is not common to brand new members such as my self.

If I had read something like this thread before maybe I would have made a different decesion. Or maybe the same decesion with different expectations. That is kinda the whole reason of joining clubs and forums. A little guidance down the trail so we don't have to be lostoys anymore.

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I dont see the comments as being bad, they suck at communication, so do many companies.  We shared previous experiences about how our orders were delayed and not communicated.  We didnt bash them for not having parts, no sending parts, over charging, or ripping people off.  They have the parts we need and a good source for everything, we just all agree be prepared for it to go backorder and they dont tell you ;)

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I have used them on past restorations and I think Imperial62's post hits the nail on the head. My thoughts - last resort when and if I need something.

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I talked with Jeff the other day about an order that he sent to me.  I needed something quickly for my engine rebuilder and CARS had the parts.  After a couple of days of not receiving them, I called and talked with Jeff and found out that, as has been stated, some of the parts were back ordered.  At that tiime I needed the parts for the machine shop so I cancelled the order.  The order included items that I didn't need at the time.  Within a few days, the parts that I had cancelled arrived.  They arrived because I said that I didn't mind two shipments.   

 

Jeff also told me that his main counter person Eric had just given him very quick notice that he was retiring.  It's taking time to find and train a replacement.  Now that you're more aware of CAR's' shipping practices and personnel situations, and you know that you can find a phone number on their website call and let someone know what you need quickly and what can wait.  Ask what may be back ordered.  Be proactive rather than reactive.  We're only human.

 

Ed

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I talked with Jeff the other day about an order that he sent to me.  I needed something quickly for my engine rebuilder and CARS had the parts.  After a couple of days of not receiving them, I called and talked with Jeff and found out that, as has been stated, some of the parts were back ordered.  At that tiime I needed the parts for the machine shop so I cancelled the order.  The order included items that I didn't need at the time.  Within a few days, the parts that I had cancelled arrived.  They arrived because I said that I didn't mind two shipments.   

 

Jeff also told me that his main counter person Eric had just given him very quick notice that he was retiring.  It's taking time to find and train a replacement.  Now that you're more aware of CAR's' shipping practices and personnel situations, and you know that you can find a phone number on their website call and let someone know what you need quickly and what can wait.  Ask what may be back ordered.  Be proactive rather than reactive.  We're only human.

 

Ed

 

Well said Ed. Always practical and efficient idea to follow up and assure of orders either on line or at local suppliers. 

Dale

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Come on. First of all i'm not negative on the company. If I can't get an explanation from them I can't ask other customers if my experience is normal operating procedure. (As it seems to be which allows me to be much more patient )

So if I get this straight if I start a business who has dealings with the clubs and associations represented here All and any shortcomings are protected by some sort of code of secrecy

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You cited caveat emptor to me. Which implies my due diligence on a purchase. But we are not suppose to discuss any such thing. It can't be both ways

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This is one of the strangest threads in recent memory. I feel very naive. I thought this was just a just a bunch of car guys sharing experience on line, joined by common interest and funded by membership fees. I had no idea there was some backroom arrangement with vendors. Is that even true? I had no idea threads were being "pulled". Is that true? What the heck is the real story? PRL

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Most companies throughout all various industries send you an email shortly after ordering if something is backordered and often send out the in stock items prior to the backordered item being back in stock. A lot of companies are also playing the game now where they do not stock items until the item is customer ordered and at that point put an order in for the item.  You see this practice a lot on eBay.

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We're not supposed to share bad experiences with vendors. I don't think it's a conspiracy or the result of back-room deals, simply that the club doesn't want to deal with the headaches of irate businesses. It's no different than if I came on here and started complaining about a fellow member. While there are many who think that a forum should be an outlet for opinions both good and bad, it's probably easier on the moderators and the club's board of directors to not have to deal with the fallout that results from such posts. Yes, threads get pulled once they've strayed into bashing a vendor, but I think the moderators are pretty even-handed and try to let them run their course whenever possible.

 

No conspiracy, just a bunch of volunteers trying to minimize the hassles they have to deal with as part of running a club. That's OK with me.

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Yes strange indeed. I never imagined when posting. I thought it was a simple innocent question on shipping time experiences

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Sounds reasonable, within reason. I completely support controlling hothead activity, rants and un-constructive content. On the other hand, I greatly value the experiences my Riv brothers share on this forum.  So, I want to hear about vendor experiences both good and bad. I'd want to know if a vendor experience was substandard, just as I'd want to know if an experience was very positive. PRL

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