Bob Stein 38 Posted June 18, 2015 Share Posted June 18, 2015 (edited) If you are suddenly having trouble accessing your web site to update using FileZilla or another FTP program, you may need to get the specific IP address from HIG. Their servers are not accepting the text-based hostname. Contact HIG Help Desk at HelpDesk@higherinfogroup.com For immediate assistance or to reach the Helpdesk directly, call 844-225-5444. Bob SteinTidewater Region Edited June 18, 2015 by Bob Stein (see edit history) Link to post Share on other sites
Mark DeFloria 0 Posted June 19, 2015 Share Posted June 19, 2015 Thanks Bob for the info.I just put in a "help" ticket.I must have missed HIG's advance notice of the change.Mark DeFloriaWestern PA Region Link to post Share on other sites
Mark DeFloria 0 Posted June 19, 2015 Share Posted June 19, 2015 Update: A couple of emails to HIG and problem was solved in less than an hour from my first email.They provided very quick responses.Mark DeFloriaWestern PA Region Link to post Share on other sites
Roger Frazee 188 Posted June 27, 2015 Share Posted June 27, 2015 I agree. The HIG help desk is very responsive and extremely helpful. They have assisted me several times and have always managed to find the problems and fix them quickly. Link to post Share on other sites
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