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First class service


Guest billybird

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Guest billybird

Earlier this week we had to take my daughters' 2011 Mini Cooper back to the dealer for the check engine light. I had already called ahead and arranged for a "loaner". When I got there the loaner was a 2012 sport model convertible with 4,600 miles. I was shocked to say the least. When we went back to pick up our car; they had not only taken care of the problem, but changed the oil and filter, put on new wiper blades front and back, flushed the brake system and washed and detailed the car inside and out. All for free. I don't know about you guys; but thats what I call First class service!

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Bill,

When you get great service like that, it is OK to mention the name of the dealership.

That way we can support the good guys.

It is when we get poor service - just the bashing where we don't use the names.

Thanks for the positive comment - nice to hear! -- and thanks for all that you both do for the club.

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Guest billybird
Bill,

When you get great service like that, it is OK to mention the name of the dealership.

That way we can support the good guys.

It is when we get poor service - just the bashing where we don't use the names.

Thanks for the positive comment - nice to hear! -- and thanks for all that you both do for the club.

O.K. you talked me into it. The dealership is Flow Mini in Winston Salem, N.C.

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Nice. For those who may not know although the Mini may pretend to hail from jolly ole' England, it is now a BMW owned product. Besides banishing any Lucas and related issues, and raising the build quality to BMW standards, the Mini dealers have adopted the BMW approach to service. I have to say I am delighted whenever I take Mrs. Mack's BMW to the dealer for service. You may pay a premium up front for the car, but they do treat you right in the dealership, especially with a new or CPO vehicle. Our dealer is co-located with the Mini dealer and the fleet of mini loaners are all spiffy, with cute vanity plates giving each of them a name. They not only make service painless, it is actually fun - little things like that can give you a nice impression overall.

BMW recently took care of an out of warranty issue on our car as a goodwill item, guy says they do it all the time. Nice. I am sure their are limits but credit is definately due here, seems like a nice culture of service they are promoting.

Edited by Steve_Mack_CT (see edit history)
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Some businesses still understand that treating people well translates to customer loyalty, repeat business, and good word-of-mouth. The GM dealer here could learn a lot from the dealerships mentioned in this thread. Having to deal with their service department is a big contributing reason why I no longer have modern GM products for daily drivers. I never went in there for either parts or service that I didn't leave angry. That never happened when there were separate Buick/Pontiac and Cad/Olds dealerships here.

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