Bob Stein Posted January 12, 2015 Share Posted January 12, 2015 (edited) I am unable to update the TRAACA web site - getting a certificate error and no connection. I beleive we are at the 1 year anniverary of the unannounced move last year. Hopefully someone will prod the new company and get us back online? Edited January 12, 2015 by R W Burgess (see edit history) Link to comment Share on other sites More sharing options...
Steve Moskowitz Posted January 12, 2015 Share Posted January 12, 2015 (edited) Your email to Pat Buckley sent at 7:42 AM was sent to our IT company at 7:49 AM The correct email for help is'helpdesk@higherinfogroup.com' Edited January 12, 2015 by R W Burgess (see edit history) Link to comment Share on other sites More sharing options...
R W Burgess Posted January 12, 2015 Share Posted January 12, 2015 (edited) I have made this a "Stickee", so that everyone will know the proper contact info for issues like these.Thanks,WaynePS: Let me also say that the viewing public can still view AACA Web Sites. This was just a "Webmaster Access" problem. Edited January 12, 2015 by R W Burgess (see edit history) Link to comment Share on other sites More sharing options...
Bob Stein Posted January 12, 2015 Author Share Posted January 12, 2015 UPDATE: I have been in contact with the Higher Info Group tech support folks - it looks like they have made some change that interfere with using the FileZilla FTP program, which I have used for the web site many years. They recommend using the WinSCP FTP program (a free FTP program available from CNET.com while they work out a solution for FileZilla. Link to comment Share on other sites More sharing options...
Bob Stein Posted January 12, 2015 Author Share Posted January 12, 2015 I downloaded WinSCP from CNET.com (recommended site for getting any shareware - they test and certifty everything). WinSCP was easy to set up - it copied over all my account data from FileZilla and made contact with no issues. They have not solved the FileZilla issue, but WinSCP works fine. Link to comment Share on other sites More sharing options...
Bob Stein Posted January 17, 2015 Author Share Posted January 17, 2015 UPDATE: WinSCP is no longer working to upload changes to our website. I have a trouble ticket in with the vendor. Neither FileZilla or WinSCP are working for me at the moment. Link to comment Share on other sites More sharing options...
Bob Stein Posted January 19, 2015 Author Share Posted January 19, 2015 (edited) UPDATE (Monday 1/19/2015): Just got off the phone with Higher Info Group - they changed a setting in the FTP access while trying to solve the FileZilla issue (not fixed yet) that 'broke' connections for WinSCP. The fix is easy - open the WinSCP logon window for your web site. Click on the ADVANCED button. The Advanced Site Settings window will come up. Select 'Connection' from the list on the left, and then DESELECT 'Passive Mode'. Select OK, and close WinSCP. Reopen WinSCP and you should be able to accecss your site. Edited January 20, 2015 by Bob Stein (see edit history) Link to comment Share on other sites More sharing options...
Bob Stein Posted January 20, 2015 Author Share Posted January 20, 2015 UPDATE FOR FILEZILLA USERS (Tuesday 1/20/2015): I was able to solve the FileZilla FTP issue by going into Site Manager for the web site, selecting the 'Transfer Settings' tab, and then selecting 'Active' instead of 'Default;' I was able to log on immediately Link to comment Share on other sites More sharing options...
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