I have been fighting with eBay and Paypal for about 3 weeks on a purchase I made with an e-paypal gift card. It withdrew money from both the e card and my paypal account, which overdrew my bank account as I keep very little in that account. I called Paypal, who said they know there is a glitch in eBays system but it was not their problem, transferred me to eBay, ebay says they can't see where it took money from both card and paypal and there is no glitch and transfers me back to paypal. After several calls, eBay says, "Yes, I see where it took money from both the card and your paypal account", but we can't fix it, it is paypals problem... Back to paypal. Paypal says they can fix it, it was a glitch in eBays system and they know about it and they have to initiate the refund. Several more hours on the phone and back and forth between the two because neither one can initiate a 3 way call. Finally a "teammate" from eBay says that paypal will be issuing a mass refund in a few days, I should have the money by Friday April 7th, maybe???? NO money yet!!!!!!
This week I called on Monday and it was almost like starting over, but I think????, I might have gotten somewhere, again back and forth between the two until I said I want to speak with a supervisor, he was able to 3 way call and I actually have a conformation number. I even got a phone call from eBay yesterday confirming the call that I made on Monday. I might get my money back this week??? Overall I have spent about 5 hours on the phone, been transferred back and forth too many times to count, have killed the battery on many cordless phones and still am waiting.
I have really got a bad taste in my mouth from this experience and the lack of desire to fix it on eBay and paypals side.